:root{
  --brand:#088196; --brand-600:#066a7b; --brand-700:#055463; --brand-50:#e8f5f7; --brand-100:#cfeaee;
  --ink:#0d2a30; --ink-2:#3d5a60; --muted:#7a9297; --line:#dfe9eb; --bg:#f4f8f9; --card:#ffffff;
  --gold:#c99a4b; --hot:#e0523d; --warm:#e79a2a; --cold:#8aa3a8;
  --meta:#1877f2; --google:#ea4335; --wa:#1fa855; --manual:#6b5bd2;
  --radius:14px; --shadow:0 1px 2px rgba(13,42,48,.05),0 4px 16px rgba(13,42,48,.06);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:'Plus Jakarta Sans',system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--ink);background:var(--bg);font-size:14px;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--brand)}
.hidden{display:none!important}

/* ---------- layout ---------- */
.app{display:grid;grid-template-columns:232px 1fr;min-height:100vh}
.side{background:linear-gradient(180deg,var(--brand-700),#043f4a);color:#e6f4f6;padding:20px 14px;display:flex;flex-direction:column;gap:6px;position:sticky;top:0;height:100vh}
.brandbox{display:flex;align-items:center;gap:10px;padding:4px 8px 18px;border-bottom:1px solid rgba(255,255,255,.12);margin-bottom:10px}
.brandbox img{height:42px;max-width:150px;object-fit:contain;background:#fff;border-radius:10px;padding:4px 6px}
.brandbox .t{font-weight:700;line-height:1.1}.brandbox .s{font-size:11px;opacity:.7;letter-spacing:.08em;text-transform:uppercase}
.nav{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;color:#cfe7eb;cursor:pointer;border:0;background:none;width:100%;text-align:left;font-weight:500}
.nav:hover{background:rgba(255,255,255,.08);color:#fff}
.nav.on{background:#fff;color:var(--brand-700);font-weight:700}
.nav .cnt{margin-left:auto;font-size:11px;background:rgba(255,255,255,.18);padding:1px 8px;border-radius:20px}
.nav.on .cnt{background:var(--brand-50)}
.side .grow{flex:1}
.who{font-size:12px;padding:10px 12px;border-radius:10px;background:rgba(0,0,0,.15)}
.who b{display:block;font-size:13px}
.main{min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:12px;padding:16px 24px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.top h1{font-size:19px;margin:0;font-weight:700}
.top .sub{color:var(--muted);font-size:12px}
.top .sp{flex:1}
.content{padding:20px 24px 60px}

/* ---------- buttons ---------- */
.btn{border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 14px;cursor:pointer;font-weight:600;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
.btn:hover{border-color:var(--brand);color:var(--brand)}
a.btn{text-decoration:none}
.btn.pri{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.pri:hover{background:var(--brand-600);color:#fff}
.btn.sm{padding:5px 10px;font-size:12px;border-radius:8px}
.btn.ghost{border-color:transparent;background:transparent}
.btn.danger{color:var(--hot)}
.btn.wa{background:var(--wa);border-color:var(--wa);color:#fff}
.iconbtn{position:relative;border:1px solid var(--line);background:#fff;border-radius:10px;width:38px;height:38px;cursor:pointer;display:grid;place-items:center}
.iconbtn .badge{position:absolute;top:-6px;right:-6px;background:var(--hot);color:#fff;font-size:10px;font-weight:700;min-width:18px;height:18px;border-radius:9px;display:grid;place-items:center;padding:0 4px}

/* ---------- stats ---------- */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:16px}
.stat{background:var(--card);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);border-top:3px solid var(--brand)}
.stat .l{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-weight:600}
.stat .v{font-size:26px;font-weight:800;margin-top:4px}
.stat.meta{border-top-color:var(--meta)}.stat.google{border-top-color:var(--google)}.stat.wa{border-top-color:var(--wa)}.stat.hot{border-top-color:var(--hot)}.stat.gold{border-top-color:var(--gold)}

/* ---------- branch tabs + toolbar ---------- */
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.tab{border:1px solid var(--line);background:#fff;padding:7px 14px;border-radius:30px;cursor:pointer;font-weight:600;color:var(--ink-2)}
.tab.on{background:var(--brand);color:#fff;border-color:var(--brand)}
.tab .n{opacity:.7;font-weight:500;margin-left:4px}
.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.inp,.sel{border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 11px;outline:none;min-width:0}
.inp:focus,.sel:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-50)}
.search{flex:1;min-width:200px}

/* ---------- table ---------- */
.tablewrap{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);overflow:auto;max-height:calc(100vh - 330px);min-height:300px}
table{border-collapse:separate;border-spacing:0;width:100%;min-width:1280px}
th{position:sticky;top:0;background:#f8fbfb;z-index:2;text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;padding:11px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:9px 10px;border-bottom:1px solid #edf3f4;vertical-align:middle}
tr:hover td{background:#fafdfd}
tr.unread td{background:#f1fafb}
tr.unread td:first-child{box-shadow:inset 3px 0 0 var(--brand)}
.name{font-weight:700;cursor:pointer;color:var(--ink);display:flex;align-items:center;gap:6px}
.name:hover{color:var(--brand)}
.dot{width:8px;height:8px;border-radius:50%;background:var(--brand);flex:none}
.small{font-size:11.5px;color:var(--muted)}
.src{display:inline-flex;align-items:center;gap:6px;font-weight:600;font-size:12px;padding:4px 9px;border-radius:20px;white-space:nowrap}
.src.meta{background:#e9f1fe;color:var(--meta)}.src.google{background:#fdecea;color:#c5221f}.src.wa{background:#e6f6ec;color:#138a43}.src.manual{background:#efedfb;color:var(--manual)}
.chip{display:inline-block;font-size:10.5px;font-weight:700;padding:2px 7px;border-radius:20px;text-transform:uppercase;letter-spacing:.04em}
.chip.hot{background:#fde9e6;color:var(--hot)}.chip.warm{background:#fdf2e1;color:#b8730f}.chip.cold{background:#eef3f4;color:#6d8489}
.cellsel{border:1px solid transparent;background:transparent;border-radius:8px;padding:5px 6px;cursor:pointer;max-width:160px}
.cellsel:hover,.cellsel:focus{border-color:var(--line);background:#fff}
.loc{font-weight:600}
.loc-kilpauk{color:#066a7b}.loc-ecr{color:#9a6a17}.loc-ambattur{color:#5b47b8}.loc-none{color:var(--hot)}
.remark{width:100%;min-width:150px;border:1px solid transparent;border-radius:8px;padding:6px 8px;background:transparent;resize:none;height:32px;line-height:1.35}
.remark:hover{border-color:var(--line);background:#fff}
.remark:focus{height:64px;background:#fff;outline:none;border-color:var(--brand)}
.ai{max-width:240px;font-size:12px;color:var(--ink-2);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.phone{white-space:nowrap;font-variant-numeric:tabular-nums}
.phone a{text-decoration:none;color:var(--ink)}
.walink{color:var(--wa)!important;margin-left:6px}
.empty{padding:60px 20px;text-align:center;color:var(--muted)}

/* ---------- drawer ---------- */
.overlay{position:fixed;inset:0;background:rgba(5,30,36,.35);z-index:40;opacity:0;pointer-events:none;transition:.2s}
.overlay.on{opacity:1;pointer-events:auto}
.drawer{position:fixed;top:0;right:0;height:100vh;width:min(760px,100vw);background:var(--bg);z-index:41;transform:translateX(100%);transition:.25s;display:flex;flex-direction:column;box-shadow:-10px 0 40px rgba(0,0,0,.15)}
.drawer.on{transform:none}
.dhead{background:var(--brand-700);color:#fff;padding:18px 22px;display:flex;align-items:flex-start;gap:12px}
.dhead h2{margin:0;font-size:20px}
.dhead .meta{opacity:.8;font-size:12.5px;margin-top:4px}
.dhead .btn{background:rgba(255,255,255,.12);border-color:transparent;color:#fff}
.dhead .btn:hover{background:rgba(255,255,255,.22)}
.dbody{flex:1;overflow:auto;padding:18px 22px;display:grid;grid-template-columns:1fr 1fr;gap:14px;align-content:start}
.card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px}
.card h3{margin:0 0 12px;font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--brand-700);display:flex;align-items:center;gap:8px}
.card h3 .sp{flex:1}
.full{grid-column:1/-1}
.fgrid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.field label{display:block;font-size:11px;font-weight:700;color:var(--muted);margin-bottom:4px;text-transform:uppercase;letter-spacing:.04em}
.field .inp,.field .sel,.field textarea{width:100%}
textarea.inp{resize:vertical;min-height:60px}
.aibox{background:linear-gradient(135deg,var(--brand-50),#fff);border:1px solid var(--brand-100)}
.aibox .sum{font-size:14px;line-height:1.5;margin:4px 0 10px}
.aibox .rep{background:#fff;border:1px dashed var(--brand-100);border-radius:10px;padding:10px;font-size:13px;white-space:pre-wrap}
.chat{background:#efeae2;border-radius:12px;padding:14px;max-height:380px;overflow:auto;display:flex;flex-direction:column;gap:6px}
.bub{max-width:78%;padding:7px 10px 4px;border-radius:10px;font-size:13.5px;line-height:1.4;box-shadow:0 1px 1px rgba(0,0,0,.08);white-space:pre-wrap;word-wrap:break-word}
.bub.in{background:#fff;align-self:flex-start;border-top-left-radius:2px}
.bub.out{background:#d9fdd3;align-self:flex-end;border-top-right-radius:2px}
.bub .t{font-size:10px;color:#667781;text-align:right;margin-top:2px}
.compose{display:flex;gap:8px;margin-top:10px}
.compose textarea{flex:1;height:44px;min-height:44px}
.timeline{list-style:none;margin:0;padding:0;max-height:260px;overflow:auto}
.timeline li{padding:8px 0 8px 16px;border-left:2px solid var(--brand-100);position:relative;font-size:13px}
.timeline li:before{content:'';position:absolute;left:-5px;top:13px;width:8px;height:8px;border-radius:50%;background:var(--brand)}
.timeline .n{white-space:pre-wrap;color:var(--ink-2)}
.kv{display:grid;grid-template-columns:auto 1fr;gap:4px 14px;font-size:13px}
.kv b{color:var(--muted);font-weight:600}

/* ---------- popovers / modals / toasts ---------- */
.pop{position:absolute;right:24px;top:62px;width:380px;max-height:70vh;overflow:auto;background:#fff;border-radius:var(--radius);box-shadow:0 12px 40px rgba(0,0,0,.18);z-index:30}
.pop .h{display:flex;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line);font-weight:700}
.pop .h .sp{flex:1}
.nitem{padding:11px 14px;border-bottom:1px solid #f0f4f5;cursor:pointer}
.nitem:hover{background:#f7fbfb}
.nitem.unread{background:#f0f9fa}
.nitem .tt{font-weight:700;font-size:13px}.nitem .bb{font-size:12.5px;color:var(--ink-2);margin-top:2px}
.modal{position:fixed;inset:0;background:rgba(5,30,36,.4);z-index:60;display:grid;place-items:center;padding:16px}
.modal .box{background:#fff;border-radius:18px;width:min(520px,100%);padding:22px;max-height:90vh;overflow:auto}
.modal h3{margin:0 0 16px}
.modal .actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}
.toasts{position:fixed;right:18px;bottom:18px;z-index:80;display:flex;flex-direction:column;gap:10px}
.toast{background:var(--ink);color:#fff;border-radius:12px;padding:12px 14px;min-width:260px;max-width:360px;box-shadow:0 10px 30px rgba(0,0,0,.25);cursor:pointer;animation:tin .25s ease;border-left:4px solid var(--brand)}
.toast.new{border-left-color:var(--gold)}.toast.transfer{border-left-color:#8e7cf0}
.toast b{display:block;margin-bottom:2px}
@keyframes tin{from{transform:translateY(12px);opacity:0}}
.banner{background:#fff7e8;border:1px solid #f2dcb0;color:#7a5512;padding:10px 14px;border-radius:12px;margin-bottom:14px;display:flex;align-items:center;gap:10px}
.banner .sp{flex:1}

/* ---------- pages ---------- */
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px}
.status-ok{color:var(--wa);font-weight:700}.status-no{color:var(--hot);font-weight:700}
code.url{display:block;background:#f3f7f8;border:1px solid var(--line);padding:8px 10px;border-radius:8px;font-size:12px;word-break:break-all;margin:6px 0}
ol.steps{padding-left:18px;line-height:1.7;margin:8px 0 0;color:var(--ink-2)}

/* ---------- login ---------- */
.login{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.login .art{background:radial-gradient(circle at 25% 20%,#0aa2bb 0,transparent 45%),linear-gradient(160deg,var(--brand),#033d48);color:#fff;padding:48px;display:flex;flex-direction:column;justify-content:space-between}
.login .art h1{font-size:40px;line-height:1.1;margin:0 0 12px;font-weight:800;max-width:480px}
.login .art p{opacity:.85;max-width:440px;line-height:1.6}
.login .art .pills{display:flex;gap:8px;flex-wrap:wrap;margin-top:20px}
.login .art .pills span{background:rgba(255,255,255,.14);padding:6px 12px;border-radius:30px;font-size:12.5px}
.login .formside{display:grid;place-items:center;padding:24px}
.login form{width:min(380px,100%)}
.login form img{height:64px;margin-bottom:22px}
.login form h2{margin:0 0 4px;font-size:24px}
.login form .field{margin-top:14px}
.login .err{color:var(--hot);margin-top:10px;min-height:18px;font-weight:600}

/* ---------- mobile ---------- */
.mtoggle{display:none}
@media (max-width:900px){
  .app{grid-template-columns:1fr}
  .side{position:fixed;left:0;top:0;z-index:50;width:250px;transform:translateX(-100%);transition:.25s}
  .side.on{transform:none}
  .mtoggle{display:grid}
  .top{padding:12px 14px}
  .content{padding:14px}
  .dbody{grid-template-columns:1fr;padding:14px}
  .fgrid{grid-template-columns:1fr}
  .pop{right:8px;left:8px;width:auto}
  .tablewrap{max-height:none}
  .login{grid-template-columns:1fr}.login .art{display:none}
  /* table -> cards */
  table{min-width:0}
  thead{display:none}
  tbody tr{display:grid;grid-template-columns:1fr 1fr;gap:4px 10px;padding:12px;border-bottom:1px solid var(--line)}
  td{border:0;padding:2px 0}
  td[data-k]:before{content:attr(data-k);display:block;font-size:10px;color:var(--muted);text-transform:uppercase;font-weight:700}
  td.c-name,td.c-ai,td.c-r{grid-column:1/-1}
}

/* ---------- dashboard ---------- */
.stat .s{font-size:11.5px;color:var(--muted);margin-top:2px}
.stat.ok{border-top-color:var(--wa)}.stat.warm{border-top-color:var(--warm)}.stat.cold{border-top-color:var(--cold)}
.click{cursor:pointer}
.stat.click:hover{box-shadow:0 0 0 2px var(--brand-100),var(--shadow)}
.dgrid{align-items:start}
.tablewrap.mini{max-height:none;min-height:0;box-shadow:none;border:1px solid var(--line)}
.tablewrap.mini table{min-width:640px}
.tablewrap.mini td{font-variant-numeric:tabular-nums}
tr.total td{background:#f3f8f9;font-weight:700;border-top:1px solid var(--line)}
tr.click:hover td{background:var(--brand-50)}
.warnnum{color:var(--hot);font-weight:700}
.legend{font-size:11.5px;color:var(--ink-2);text-transform:none;letter-spacing:0;font-weight:600;display:flex;align-items:center;gap:6px}
.legend i{width:10px;height:10px;border-radius:3px;display:inline-block;margin-left:8px}
.chart{display:flex;gap:8px;height:200px}
.yax{display:flex;flex-direction:column;justify-content:space-between;font-size:10.5px;color:var(--muted);text-align:right;min-width:22px;padding-bottom:1px}
.bars{flex:1;display:flex;align-items:flex-end;gap:2px;border-bottom:1px solid var(--line);background:linear-gradient(var(--line),var(--line)) 0 50%/100% 1px no-repeat}
.bcol{flex:1;height:100%;display:flex;align-items:flex-end;cursor:pointer;min-width:3px}
.bcol:hover .bstack{filter:brightness(.9)}
.bstack{width:100%;max-width:28px;margin:0 auto;display:flex;flex-direction:column;gap:2px;border-radius:4px 4px 0 0;overflow:hidden}
.seg{display:block;min-height:0}.seg.c{background:var(--brand)}.seg.p{background:var(--brand-100)}
.xax{display:flex;justify-content:space-between;font-size:10.5px;color:var(--muted);margin:4px 0 0 30px}
.hrow{display:grid;grid-template-columns:minmax(90px,38%) 1fr auto;gap:10px;align-items:center;padding:5px 4px;border-radius:8px;font-size:13px}
.hrow.click:hover{background:var(--brand-50)}
.hrow .hl{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hrow b{font-variant-numeric:tabular-nums;min-width:28px;text-align:right}
.hb{height:10px;background:#eef4f5;border-radius:5px;overflow:hidden;min-width:60px}
.hb i{display:block;height:100%;background:var(--brand);border-radius:0 4px 4px 0}
.tip{position:fixed;z-index:90;pointer-events:none;background:var(--ink);color:#fff;font-size:12px;line-height:1.45;padding:8px 10px;border-radius:8px;box-shadow:0 6px 20px rgba(0,0,0,.2);max-width:260px}
.tip b{display:block}
@media (max-width:900px){
  .tablewrap.mini table{min-width:560px}
  .tablewrap.mini thead{display:table-header-group}
  .tablewrap.mini tbody tr{display:table-row;padding:0}
  .tablewrap.mini td{padding:7px 8px;border-bottom:1px solid #edf3f4}
  .tablewrap.mini td[data-k]:before{content:none}
  .chart{height:160px}
}

/* ---------- settings / keys ---------- */
.set-field{margin-bottom:12px}
.set-field label{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.set-from{text-transform:none;letter-spacing:0;font-weight:600}
.set-from.ok{color:var(--wa)}
.set-row{display:flex;gap:6px;align-items:center}
.set-row .inp{flex:1;font-family:ui-monospace,Consolas,monospace;font-size:13px}
.set-actions{display:flex;align-items:center;gap:8px;margin-top:4px;padding-top:10px;border-top:1px solid var(--line)}
.set-actions .sp{flex:1}